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Policies at FiveandTwoEstore

Service as It Should Be

In today’s online shopping market, we believe that honesty is the best policy. That’s why we designed the most generous, fair and transparent store policy for our customers. Read the following sections to find out more about how we ship or exchange products, or about how we secure your personal data. Please don’t hesitate to contact us if you have any questions!

Our Shipping Policy

How We Do It

SHIPMENT PROCESSING TIME

Standard Shipping: Orders placed before 12pm PST should be received within 3-5 business days. Orders placed on Saturdays, Sundays, or public holidays are handled on the Monday or the first working day after. (Working days exclude Saturdays, Sundays, and public holidays).

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SHIPPING RATES & DELIVERY ESTIMATES

Shipping charges for your order will be calculated and displayed at checkout.

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SHIPPMENT METHOD

We offer FREE STANDARD SHIPPING for all our products.

*Delivery delays can occasionally occur.

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SHIPPING POLICY: 

100% of orders are shipped within one business day. Orders placed over the weekend are dispatched on Mondays. Please note, that we are currently only able to ship within the United States or to US territories.

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HOW DO I KNOW THAT MY ORDER HAS BEEN SHIPPED?

You will receive a shipment notification e-mail once your order has shipped. The e-mail will contain the tracking information as well as a link to track your package online. 

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DO YOU SHIP TO PO BOXES OR APO/FPO ADDRESSES?

We do not ship to APO/FPO addresses.

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DELAYED OR LOST ORDERS: A parcel is considered lost after it has been in the postal system for a period of 15 business days for US orders and 21 business days for international orders. We cannot take responsibility for delays caused by the courier. Although orders normally take much less than that we are unable to dispatch a replacement until this period of time has elapsed.

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WRONG OR INCOMPLETE ADDRESS: If your package is returned to us due to an incorrect or incomplete address, you must pay all delivery costs to re-deliver your order to a corrected address. We are not responsible for the loss of your order if the address provided at checkout is incomplete or incorrect.

Our Return Policy

Everything You Need to Know

30 DAY RETURN POLICY

We want you to be happy with your purchase. You may return an item within 30 days of receipt if it is in original, mint condition, unopened. Refunds for all transactions will be issued to the original form of payment.

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FINAL SALE ITEMS

Items marked "Final Sale" are not eligible for return. Gift certificates are non-refundable. 

Items marked "Final Sale" on a product page are not eligible for return or exchange and are not eligible for store credit. Please read the final sale item descriptions carefully. Final Sale items sent back to us will not be credited back to your account so please take care in ordering

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RETURNS & EXCHANGES

To return or exchange an item please visit our self-service Return Portal and fill out your order information. Print a pre-paid shipping label and send back your items. Returns must be within our 30-Day return policy window in order to be eligible.

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HOW SHOULD I SHIP MY RETURN?

In order for us to process your return as quickly as possible, please fill out all the information requested in our Returns Portal. Make sure to print out the return sheet listing your customer information, the items being returned and place it in the box. Place all items in their original packaging into a secure box or envelope mailer. Peel off the pre-paid return shipping label, affix it to the outside of your shipping box and drop the package off at a USPS location.

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WHEN WILL MY CREDIT CARD BE REFUNDED?

Transit time back to the warehouse may take up to 7 business days. You will receive an e-mail once your return has been received & processed. Once your return is processed, please allow up to 2 weeks for your refund to appear on your bank account (depending on your financial institution). 

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If we have not answered your question, please Contact Us.

Terms & Conditions for Discount Redemption

Everything You Need to Know

1. Eligibility:

  • The discount is available to customers who have made a verified purchase of our products on Amazon, Walmart, eBay, or through our website directly.

  • To qualify for the discount, you must:

    • Submit a valid review on Amazon, Walmart, eBay, or our website for your recent purchase.

    • OR post a valid social media mention tagging our brand.

2. Review Submission:

  • Amazon Reviews:

    • Must be submitted through your verified Amazon account.

    • The review must pertain to your recent purchase of our product (e.g., coffee).

  • Walmart, eBay, and Website Reviews:

    • Reviews must be submitted through your verified account on the respective platform.

    • The review must reference your recent purchase of our product.

  • Social Media Posts:

    • Posts must be public and include a mention of our brand in the text.

    • Posts must tag our brand’s official account on the platform and include the hashtags #FiveandTwoEstore and #FiveandTwoEstoreBundles.

3. Proof of Submission:

  • To claim your discount, email a screenshot of your Amazon, Walmart, eBay, or website review, or your social media post to admin@fiveandtwoestore.com.

  • Your email must include the following details:

    • Your full name.

    • Order number.

    • The platform where the review or post was made.

4. Discount Details:

  • 20% Off: Available for submitting a review on Amazon, Walmart, eBay, or our website.

  • 30% Off: Available for posting on social media and tagging our brand.

  • Only one discount can be applied per order. Discounts cannot be combined with other offers or promotions.

5. Redemption Process:

  • Once your proof is verified, you will receive a discount code via email.

  • The discount code is valid for one-time use on your next purchase through our store.

6. Validity:

  • Discount codes are valid for 30 days from the date of issuance.

  • Expired codes cannot be reissued.

7. Limitations:

  • This offer is non-transferable and cannot be exchanged for cash.

  • The discount applies only to products available in our store and does not cover shipping fees or taxes.

8. Changes to Terms:

  • We reserve the right to modify or terminate this offer at any time without prior notice.

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